1. About These Terms
These Terms and Conditions ("Terms") govern your use of internet services provided by Goodwill Connect (ABN: 88 679 989 685), operated by House of Sadaqa, located at 6/60 Marigold Street, Revesby NSW 2212. By signing up for or using our services, you agree to be bound by these Terms. Please read them carefully.
2. Our Services
Goodwill Connect is a retail NBN internet service provider. We resell wholesale NBN services supplied by Intelus to residential and small business customers in Australia. Our services are offered on a month-to-month basis with no lock-in contracts.
All plans are subject to availability at your address as confirmed via our address checker. Service speeds are dependent on your NBN connection type, in-home wiring, and network conditions.
3. Eligibility
- You must be at least 18 years of age to sign up for our services
- You must provide accurate and complete information during sign-up
- You must have a valid Australian address serviceable by the NBN
- You must maintain a valid payment method for the duration of your service
4. Pricing and Billing
Monthly charges are billed in advance on your billing cycle date via Stripe. All prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
- Your first bill may be pro-rated based on your service activation date
- Plan prices may change with 30 days' written notice to you
- If payment fails, we will attempt to notify you and retry. Services may be suspended after 7 days of failed payment
- Reconnection fees may apply following suspension for non-payment
5. Acceptable Use
You agree not to use our services to:
- Engage in any unlawful activity, including but not limited to copyright infringement or distribution of illegal content
- Send unsolicited bulk communications (spam)
- Compromise the security or integrity of our network or the networks of others
- Resell or redistribute our services without our written permission
- Engage in any activity that adversely affects other customers' service quality
Violation of our acceptable use policy may result in service suspension or termination.
6. Service Speeds
Advertised speeds are typical evening speeds (7pm–11pm) and are not guaranteed. Actual speeds depend on your NBN connection type, in-home wiring, hardware, and network traffic. We comply with the Telecommunications (NBN Consumer Information) Industry Standard 2018 and will provide accurate speed information in your Critical Information Summary.
If you are consistently unable to receive the speeds advertised for your plan, please contact us. If we are unable to resolve the issue, you may be entitled to change plans or cancel without penalty.
7. Cancellation
- You may cancel your service at any time by contacting us via email or phone
- There are no exit fees or lock-in contracts for standard residential plans
- Cancellations take effect at the end of your current billing cycle, or on the date you request if earlier
- Unused prepaid amounts will be refunded on a pro-rata basis where applicable
8. Suspension and Termination by Us
We reserve the right to suspend or terminate your service if you: breach these Terms; fail to pay outstanding amounts after notification; engage in conduct that endangers our network or other customers; or if required to do so by law or by our wholesale provider. In such circumstances, we will provide as much notice as reasonably practicable.
9. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in these Terms limits or excludes any rights you have under the ACL.
10. Limitation of Liability
To the extent permitted by law, our liability to you for any loss or damage arising from your use of our services is limited to the total amount paid by you in the three (3) months preceding the claim. We are not liable for indirect, consequential, or special damages, including loss of data, loss of revenue, or business interruption.
11. Telecommunications Industry Ombudsman
If we are unable to resolve a dispute to your satisfaction, you may contact the Telecommunications Industry Ombudsman (TIO) at www.tio.com.au or 1800 062 058, free of charge.
12. Governing Law
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
13. Changes to These Terms
We may update these Terms from time to time. We will provide 30 days' notice of material changes. Continued use of our services after the effective date constitutes acceptance of the revised Terms.