1. General Information Only

The information on the Goodwill Connect website (goodwillconnect.com.au) is provided for general informational purposes only. While we strive to keep information accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the information, products, services, or related graphics on the website.

2. Service Availability

NBN service availability is subject to your address falling within our serviceable area and the NBN infrastructure footprint. Our address checker provides an indicative result only. Confirmation of service availability will be provided during the sign-up process. We accept no liability for any reliance placed on the results of the address checker tool.

3. Speed Estimates

Any speed estimates or plan descriptions on this website are indicative only. Actual speeds may vary depending on your NBN connection type, in-home wiring, modem/router hardware, number of connected devices, and network congestion. Evening typical speeds are published in your Critical Information Summary in accordance with the Telecommunications (NBN Consumer Information) Industry Standard 2018.

4. Pricing

All prices displayed on our website are in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. Prices are subject to change. The price applicable to your service will be confirmed at the time of sign-up.

5. Third-Party Links

Our website may contain links to third-party websites, including our wholesale provider Intelus, payment processor Stripe, and support platform Zendesk. These links are provided for your convenience only. Goodwill Connect has no control over the content of those sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them.

6. Charitable Mission

Goodwill Connect operates as a social enterprise under House of Sadaqa. Statements about profit distribution to charitable causes are made in good faith and reflect our intended operating model. No guarantee of a specific charitable outcome in any given period is made. Charitable distributions are subject to the financial performance of the business.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Goodwill Connect excludes all liability for any loss or damage of any kind arising out of or in connection with your use of, or reliance on, the content of this website. This disclaimer does not exclude any rights you may have under the Australian Consumer Law that cannot be excluded by law.

8. Contact

If you have any questions about this Disclaimer, please contact us at [email protected].